Shipping
Shipping Charges
Shipping cost depends on a product's weight and your location. We ship the products to you by the most economical shipping method available to us. To see the shipping charges to your specific location, put the items you want to buy in your shopping cart, then proceed to checkout. Exact shipping charges are calcualted and shown after you have entered your address information and before you submit your order.If you have an account with DHL, Fedex or UPS we can also ship with those carriers and charge shipping to your account. If you wish to have shipping charged to your DHL/Fedex/UPS account, simply enter your carrier, account numberasnd desired shipping method (overnight, 2nd day, ground, international express, etc.) intothe comment field that is displayed after you have submitted your online order. We will then remove the shippingcost from your order and ship on your account.
Shipping Times
Shipping transit times depend on several factors:- Your location = the delivery address
- The location from which the product is shipped
- The selected shipping method
For economy shipping transit times are typically 3...7 business days (7...14 days for books), if you are located in the USA, and 7...14 business days, if you are located outside of the USA.
For some products we offer Express shipping, which, if the product is shipped from the US and you are located in the US, takes 1..2 business days. In all other cases it takes 3...5 business days.
Oversea shipments are made by United States Postal Service (USPS) Global Express. Global Express takesabout 5..7 business days to most countries and allows for tracking of the package, but delivery time is not guaranteed.
If you need to make special shipping arrangements or would like to have a product shipped faster thanthe available online options allow - call us at 408 333 9266
Product Availability and Leadtimes
Please note, that while many of our products are in stock (available ex-stock), some higher priced items are built only upon order and carry leadtimes from 1-2 days to up to 2 weeks. This leadtime is in addition to any shipping transit times. For your information, we have listed availability and leadtimes on each product's information page on this website. Custom Import Duties
Products may either be shipped to you directly from the warehouse of the manufacturer of the product or from MicroController Pros's warehouse. We work with manufacturers located across North America, Europe and Asia to offer you the best product selection.
Each of our product pages shows the country of origin (where the product is shipped from) for your reference.
Please note, that for shipments that do not originate in your home country, custom import duties may be payable. Custom import duties are not included in the product price or shipping cost and are your responsibility where applicable. For U.S. residents personal shipments from overseas worth up to $200, will pass duty-free as long as the recipient does not receive multiple packages in a single day whose cumulative value is more than this amount. Higher value items may be duty free, if they fall into special dutyexcempt categories (most electronic shipments from Europe to US for example are duty free). For more information on U.S. import duties see www.customs.gov
If you live for example in Europe and you order a product that ships from the US, then in all likelyhood your state's customs will assess sales tax or value added tax to your package, which you will have to pay to the carrier upon delivery of the package to you.
Your total satisfaction with your purchased products is our goal. Therefore you may return most items (for some exceptions, see below) sold by MicroController Pros within 15 days of delivery for a full refund.We'll also pay the return shipping cost if the return is a result of our error, otherwise shipping charges are not refundable. Please note that we are unable to exchange items, unless you received a defective or incorrect item.
We cannot accept returns of certain items, including:
- Any item that is returned more than 15 days after delivery.
- Any software product that has been opened (taken out of its plastic wrap).
- Semiconductor chips, which are not part of an assembled board, e.g. programmable microcontrollers that were purchased as a separate item
- Any item that is not returned in an "as-new" condition, e.g. is damaged due to abuse or shipment, or is missing any parts.
Books are only returnable for a 10% restocking fee.
Before sending back any item please contact us by email or by calling 1-408 333 9266 in order to receive a Return Merchandise Authorization (RMA) number and a return shipping label. No returns will be accepted without RMA number. Please provide the following information when contacting us:
- Item number, Product Description
- Reason for return: defective, incorrect item, item does not meet expectations
- Your order number/invoice number
